Refund policy

Last updated: 24/11/2025

1. No Returns on Bait Products

Due to the nature of our products, we do not accept returns on:

• Hookbaits

• Pop-Ups

• Wafters

• Liquids, dips & “Juice” products

• Dusts, powders & additives

• Oils, sprays & boosters

• Any food-grade or perishable angling products

This is because our bait products fall under perishable, consumable and hygiene-sensitive goods, which are exempt from standard return laws.

Once these products leave our premises, we cannot resell them for health, safety, and quality-control reasons.

2. No Refunds for ‘Change of Mind’

We do not offer refunds if:

• You no longer want the item

• You ordered the wrong product or flavour

• You changed your mind

• You expected a different result (e.g., catch rate, colour, scent strength)

All sales are final once your order is placed.

3. Damaged or Incorrect Items (We Will Replace)

If your order arrives:

• Damaged

• Leaking

• Incorrect

• Missing items

We will send a replacement at no extra cost.

You must notify us within 48 hours of delivery with:

• Your order number

• A photo of the issue

• A brief description

Replacement only — no monetary refunds unless we cannot replace the item.

4. Lost Parcels

If a parcel is confirmed lost by the courier, we will:

• Send a replacement
  or

• Issue store credit

No cash refunds are offered.

5. Custom or Limited Editions

Products created in small batches, custom runs, or limited drops are:

• Non-returnable

• Non-refundable

• Final sale only

6. Legal Compliance

This policy complies with UK Consumer Rights Act 2015 and the Consumer Contracts Regulations regarding:

• Perishable goods

• Hygiene-sensitive goods

• Custom-made or personalised products

These categories are exempt from standard change-of-mind returns.